Shipping Policy

 

At Hosiery-Heaven.com, we aim to provide you with a seamless and efficient shipping experience. Please find our shipping policy outlined below:

  1. Shipping Schedule:

    • Parcels are processed and shipped from Monday to Friday.
    • Orders placed before 1:00 PM CET on weekdays will be shipped on the same day.
    • Orders placed after the cutoff time or on weekends will be processed and shipped on the next business day.

  2. Order Confirmation:

    • Upon creation of your order on our logistics company's account, you will receive a confirmation email containing all pertinent shipping details.
    • This confirmation email serves as acknowledgment that your order has been successfully processed and is ready for shipment.

  3. Logistics Partners:

    • We collaborate with reputable logistics partners to ensure reliable and timely delivery of your parcels.
    • Our logistics partners include Deutsche Post, DHL, DPD, and inPost.
    • Each partner is selected based on their track record of efficiency, reliability, and commitment to customer satisfaction.

  4. Shipping Methods:

    • Depending on your location and shipping preferences, we offer various shipping methods to accommodate your needs.
    • You will have the option to select your preferred shipping method during the checkout process.

  5. Tracking Information:

    • Once your order has been shipped, you will receive a separate email containing tracking information.
    • This tracking information enables you to monitor the status and progress of your parcel as it makes its way to your designated delivery address.

  6. Delivery Times:

    • Delivery times may vary depending on your location, chosen shipping method, and external factors such as customs clearance.
    • We strive to provide accurate estimated delivery times, but please note that unforeseen circumstances may occasionally cause delays beyond our control.

  7. Contact Us:

    • If you have any questions or concerns regarding your shipment, please don't hesitate to contact our customer support team at info@hosiery-heaven.com.
    • We are here to assist you and ensure that your shipping experience with Hosiery-Heaven.com is smooth and satisfactory.

Thank you for choosing Hosiery-Heaven.com for your shopping needs. We appreciate your trust and look forward to serving you with excellence in every aspect of your shopping experience.

Hosiery-Heaven.com